Assertiveness is the art of expressing yourself and standing up for your rights, but not at the expense of others.
Assertiveness is the art of expressing yourself and standing up for your rights but not at the expense of others. By communicating assertively, you can feel confident and gain the respect of your colleagues and friends. Assertive communication involves speaking your mind and expressing your point in a constructive manner.
People who are assertive tend to have less stress and conflict in their career and personal life. They can influence people and can get their needs met more easily.
How assertive are you?
Ask yourself the following:
- I provide quick and accurate responses to customer queries.
- When I do not understand something, I ask for clarification.
- I look directly at the person I am talking to.
- I have an assertive body language.
- I am clear and specific when expressing my point of view.
- I consciously practice assertive behaviour in problem situations.
- I use verbal and non-verbal communication skills to be assertive.
- I recognise passive, assertive and aggressive behaviours in others.
- I am comfortable with saying 'NO' with confidence.
- I am calm and controlled and do not lose my temper.
This is a short excerpt from our Assertiveness training sessions & Self Esteem Training Programs article. To view the full article please visit the Preferred Training Networks website.
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