Dealing with Irate Creditors Training Session

When your suppliers are selling goods and services then they are usually happy. However when the economy wobbles your creditors can turn ugly and make their problems very personal. It is like a Jekyll and Hyde relationship.

Creditors can forget your total value and this is your opportunity to remind them. This program shows your people how to reassure your creditors. Your people will learn to calm down your creditors and your people will be surprised how a calm creditor is prepared to renegotiate a debt in times of economic uncertainty.

Learn some proven skills of how your creditors will be thanking you for a reduced offer.

Action Plan

1. Develop effective communication skills that can be applied when dealing with people who do not respond to normal communication processes.


2. Assist creditors to create win/win outcomes.


3. Generate a willingness to be flexible in times of economic uncertainty.


4. Communicate more effectively with difficult people.


5. Substitute words that are likely to enflame the situation.


6. Use transactional analysis techniques to promote calm.


7. Paint a glossy picture of previous history and good times ahead.

This is a short excerpt from our Dealing with Irate Creditors Training Session or Course article. To view the full article please visit the Preferred Training Networks website.