Learn Debt Collection & Negotiation Skills

To maximise credit control effectiveness it is vital to develop key negotiating & influencing skills in order to get prompter payments whilst maintaining customer loyalty. Prompter payment training can sometimes be the difference between payment in full and a debt write off.

In the midst of economic crisis, the need to communicate with difficult debtors is becoming more common in the marketplace. In order to achieve maximum debt recovery, an appropriate strategy outlining key processes and skills needs to be embedded. By developing existing collection skills employees will become more confident, assertive and motivated to obtain more win-win deals and quicker debt collection skills.

How good is your team getting quicker payments?

1. We develop strategies to work effectively with difficult debtors.


2. We actively listen to what the other person has to say.


3. We understand the integrative negotiation and the importance of mutually beneficial relationships.


4. We use effective communication skills when dealing with 'late' debtors.


5. We understand and are confident when confronted with abusive debtors.


6. We are capable of guiding the customer to a state in which there is a willingness to pay.


7. We apply appropriate behaviour in order to strengthen business relationships.


8. We project a positive, professional but appropriately determined attitude in dealing with difficult people.


9. We use motivation rather than coercion as a persuasion method.


10. We can communicate confidently with all debtors or potential clients.

This is a short excerpt from our Learn Debt Collection and Negotiation Techniques article. To view the full article please visit the Preferred Training Networks website.